Dental Reception Skills

Course Overview

This highly interactive course covers:

• The key role of the receptionist in delivering outstanding patient care

• Effective communication and telephone techniques

• Managing appointment books and patient flow efficiently

• Professionalism and handling difficult conversations

• Understanding confidentiality, compliance, and CQC expectations

• Creating a welcoming and organised reception environment

Whether your team members are new to dental reception or looking to refresh their skills, this course provides valuable insight, real-world examples, and tailored advice specific to your practice’s needs.

Who Should Attend

• New or existing reception team members

• Practice managers looking to upskill their front-of-house staff

Why Choose In-House Training

• Tailored to your practice systems and team dynamics

• Cost-effective team development

• Delivered on-site for minimal disruption to your schedule